Refund Policy

Last updated: 04-Oct-2026

We verify every payment manually to protect both you and us from fraud. This page explains what happens if something goes wrong.

Why there's a wait

We don't use an automated payment gateway. When you submit your transaction ID, our team checks it against our payment records before granting access. This usually takes just a few minutes.

If your payment isn't approved within 10 minutes, email us at info@yuroragroup.com with your registered email and transaction ID, and we'll refund you.

How to request a refund

Email info@yuroragroup.com with:

The email address you used to sign up
The certification you paid for
Your transaction ID / reference number
The payment method and account the refund should go to

When refunds are given

We refund you if:

Your payment was not approved within 10 minutes of submission, and you no longer wish to wait
Your payment was rejected by mistake
You were charged but access was never granted due to a technical error on our end

When refunds are not given

Once access has been granted and you've used the platform (e.g. attempted questions), the purchase is considered delivered and is non-refundable, except where required by law.

Processing time

Approved refunds are processed within a few business days, depending on your payment method.